Sidapa Pendant · Studio Documents
Questions about a commission, the Carve Queue, your Keepsake Case, or the app itself. Messages are read by the studio — the same people at the bench.
Include your Commission Slip number if your question is about a piece in progress.
Wait Progress, queue position, changing a slip, Cord Fitting choices, and Slip Sent shipping confirmations.
Stage Walk frames not loading, Bench Preferences, missing bench notes, or removing a Carving Wall entry.
Keepsake Case, Pendant Detail, Bone Detail images, Note Detail reflections, and moving to a new phone.
Your place in the Carve Queue is based on when your Commission Slip was accepted and how much work sits ahead of it. The timeline is the studio's honest estimate for hand carving, not a shipping guarantee. Depth of relief and the behaviour of a particular blank can move it either way.
If a piece runs materially late, we tell you at the bench notes rather than letting the date quietly slip.
Yes, while the slip is on the rail and carving has not started — email us with your slip number and what you would like changed. Once a blade has touched your blank, the material is committed to your design and the piece cannot be altered.
Stage imagery is uploaded by the carver at the end of a working session, so quiet days are normal. If nothing has appeared for over a week on an active piece, pull to refresh on the Studio Desk, confirm you have a connection, and check that Bench Preferences hasn't hidden the detail layer you're looking for. Still blank? Write to us with your slip number.
Only if you choose to show it. A wall entry displays the piece and its stage, and a display name only if you enter one. Your private Note Detail reflections are never published. You can remove your entry at any time without affecting the carving itself.
The Keepsake Case is stored on your device, so use the export option to save your pendant images and notes before you switch or uninstall. Uninstalling the app removes on-device data permanently — there is no server-side copy of your reflections to restore.
Contact us within 14 days of delivery with photographs of the piece and the packaging. We will repair, remake, or refund. Small differences in grain, tone, and shadow depth are inherent to hand carving in bone and are not defects — see the Terms of Use.
Your browsing, preferences, and keepsakes stay on your device. Only what you write on a Commission Slip is sent to the studio, so a real object can be made and shipped. There is no advertising or tracking in the app. Full detail is in the Privacy Policy.
Use this form for anything not answered above. Nothing is submitted to a server from this page — on send, it prepares your message and shows you the studio's address so you can reach us directly by email.
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The studio replies within 2–3 working days.